FAQS/POLICIES

THE JEWELRY:

ALL ITEMS ARE HANDMADE BY ME, USING PRIMARILY SILVER AND GOLD.  MOST STONES HAVE BEEN INDIVIDUALLY CHOSEN AND HANDPICKED.  WHEN POSSIBLE, I USE RECYCLED METALS AND CONFLICT FREE STONES, A PERSONAL VALUE CHOICE.  PLEASE FEEL FREE TO ASK ANY AND ALL QUESTIONS ABOUT ANY PIECE.  

EACH DESIGN IS A ONE OF A KIND PIECE, AND GENERALLY, I DO NOT REPLICATE DESIGNS. 

IF YOU SEE A DESIGN FOR WHICH YOU WOULD LIKE A MATCHING SET OF EARRINGS, RING, ETC., PLEASE CONTACT ME DIRECTLY.  DEPENDING ON AVAILABLE STONES AND MATERIALS, I MAY BE ABLE TO CREATE A SET FOR YOU.   

SHIPPING & DELIVERY:

DOMESTIC:

• FREE SHIPPING THROUGHOUT THE UNITED STATES
• USPS FIRST CLASS, REGISTERED AND INSURED
• ITEMS SHIP WITHIN 2-3 DAYS OF PURCHASE, AFTER RECEIPT OF PAYMENT
• ALL JEWELRY IS SHIPPED IN GIFT BOXES WITH COMPLIMENTARY POLISHING CLOTHS AND SECURELY PACKED TO PREVENT DAMAGE EN ROUTE. 
• DELIVERY IS USUALLY WITHIN 6-10 BUSINESS DAYS, OUTSIDE OF BUSY HOLIDAY SEASONS.
• VANLEEDESIGNS IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS.  CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A SAFE AND ACCURATE SHIPPING ADDRESS.

  ***AS I AM AN AMERICAN POSTED OVERSEAS, PLEASE ALLOW A FEW EXTRA DAYS FOR MAIL TO REACH THE U.S. BEFORE BEING SHIPPED ON TO YOU. PLEASE ADD 2-3 DAYS TO THE LISTED SHIPPING TIME FOR YOUR LOCATION.***

INTERNATIONAL:

DUE TO MY CURRENT OVERSEAS POSTING, SHIPPING OUTSIDE THE UNITED STATES RIGHT NOW IS PROBLEMATIC.

***HOWEVER, IF YOU ARE OUTSIDE THE UNITED STATES AND WOULD LIKE TO PURCHASE A DESIGN, PLEASE CONTACT ME DIRECTLY AND WE CAN DISCUSS SHIPPING OPTIONS SUCH AS DHL/FEDEX (I AM USUALLY POSTED OVERSEAS, SO THE COST WILL DEPEND ON THE DISTANCE OF WHERE I AM TO WHERE IT NEEDS TO GO).***

REFUNDS/EXCHANGES:

I DO NOT OFFER REFUNDS OR EXCHANGES ON ITEMS, ONCE THEY HAVE SHIPPED.  PLEASE REVIEW PHOTOS AND READ DESCRIPTIONS CAREFULLY.  I INVITE YOU TO ASK ANY AND ALL QUESTIONS ABOUT ITEMS PRIOR TO PURCHASE.

ALL SALES ARE FINAL.

IF AN ITEM ARRIVES DAMAGED, PLEASE CONTACT ME IMMEDIATELY, AND WE WILL WORK TOGETHER TO RESOLVE THE SITUATION.

Care of your jewelry

With the exception of gold, other metals such as silver, copper, brass and bronze will tarnish over time.  These are the 'active' metals, so called, because they do change over time and how quickly depends on the environment, personal PH and care of your jewelry.  Bronze, Brass and Copper can leave a slight green tinge on the skin and is easily washed off.

Please do not use jewelry cleaners on your pieces, especially those with stones, as most commercial cleaners are far too harsh.  Every VANLEEDESIGNS purchase comes with a complimentary 'Sunshine' cloth for cleaning tarnish, and tarnish can also be cleaned with a bit of baking soda and water as well.  

Please avoid wearing your jewelry in the shower, pool or ocean or while working out.  I have seen too many pieces degraded or destroyed this way.  Softer stones (pearls, opals, etc.) in particular are very sensitive to the minerals in water, chlorine and sweat.

I am happy to answer specific questions about jewelry care.  Please shoot me an email.